Privacy Policy

1. Introduction & Overview

At Hiatus Holidays ("we", "our", or "us"), we hold your privacy and personal trust in highest regard. Operating as a registered destination management organization based in Srinagar, Jammu & Kashmir, we provide customized Kashmir tour packages, hotel reservations, houseboat accommodations, and private transport services. This Privacy Policy details the types of personal information we collect, how it is utilized, shared, stored, and protected when you visit hiatusholidays.co.in or interact with our travel specialists.

2. Information We Collect

To provide seamless travel planning and fulfill regulatory tourism requirements in Jammu & Kashmir, we may collect the following categories of information:

• Contact Details: Full name, email address, phone number, and residential city.
• Travel Preferences: Travel dates, group size, passenger age distribution, pickup and drop points, vehicle requirements, and meal preferences.
• Government Identification: Where strictly required by civil aviation, hotel check-in regulations, security checkpoints, or official gondola/permit authorities (such as Gurez valley permits or Gulmarg Gondola e-ticketing), copies of government-issued IDs (Aadhaar, Passport, Voter ID) may be requested.
• Technical & Usage Data: IP addresses, browser types, device specifications, and page interaction metrics collected via secure analytics to improve our website performance.

3. How We Use Your Information

Your personal details are used strictly for legitimate tourism and travel coordination purposes:

• Generating bespoke travel itineraries, quotation estimates, and route logistics.
• Confirming hotel reservations, houseboat suites, and verified transport arrangements.
• Procuring official activity tickets (e.g., Gulmarg Gondola Phase 1 & 2) and required local administrative permits.
• Sending operational trip updates, driver contact details, flight re-confirmation guidance, and real-time mountain weather advisories.
• Providing 24/7 on-ground customer support during your stay in Kashmir.

4. Information Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal information to third-party marketing firms or data brokers under any circumstances. Information is shared only with verified operational partners essential for your journey:

• Hospitality Partners: Hoteliers and houseboat managers for room registration and meal preferences.
• Chauffeurs & Fleet Coordinators: Designated drivers to ensure punctual airport pickups and guided transfers.
• Regulatory & Government Authorities: Tourism enforcement, forest departments, or security check posts strictly when mandated by Indian statutory regulations.

5. Data Storage & Security Measures

We employ industry-standard technical and operational safeguards to protect your personal data against unauthorized access, alteration, disclosure, or loss. Our website utilizes HTTPS encryption (SSL/TLS), and internal booking databases are protected by restricted access protocols. However, please note that no internet transmission is 100% impenetrable, and we encourage travelers to communicate sensitive passport details only via verified direct channels.

6. Cookies and Tracking Technologies

Our website uses essential and performance cookies to remember your browsing preferences, optimize page loading speeds, and understand anonymous user navigation patterns. You can choose to disable non-essential cookies via your web browser settings; however, certain site features may have reduced functionality.

7. Your Rights & Choices

You retain full rights regarding your personal data held by Hiatus Holidays:

• Access & Correction: Request a summary of information on file or submit corrections.
• Data Deletion: Request the deletion of your contact records once your booked journey and statutory accounting requirements have concluded.
• Opt-Out: Unsubscribe at any time from informational travel newsletters or seasonal itinerary alerts.

8. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out directly to our Srinagar team: